Privacy Policy

1. Information we collect

Information you provide

• Account details, such as your phone number, your name if you give it, and the email address you give for receipts.
• Messages, photos, documents and other content you send to Pong, including in group chats you add Pong to.
• Information about other people, such as the names and phone numbers of people you mention, invite to your crew or ask Pong to contact.
• Logins you ask Pong to save so it can sign in to websites on your behalf.
• Payment information. When you add Pong cash, our payment processor, Stripe, collects your card details. We receive the card brand, the last four digits and the amount and time of the payment. We do not receive your full card number or security code.
• Pong cash records, including top-ups, holds, purchases with the merchant and amount, and transfers to and from other users.
• Feedback and other communications you send us.

Information from connected services

If you connect your email, calendar or other apps, we receive the content and data they make available to Pong, such as emails, attachments, contacts and calendar events, so that Pong can act on your behalf.

If you connect a Google account, we access Gmail, Google Calendar and Google Contacts through Google APIs. Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use this information to train AI models or to serve advertising.

Information collected automatically

• Website visits, including the page visited, the referring page, your browser and device type, your IP address and your approximate country.
• Usage and log data, such as the time and technical details of messages and Actions, and Pong's use of AI models.
• Browser activity, meaning the pages Pong visits and the steps it takes in its browser while completing tasks for you, including screenshots.
• Your time zone, which we infer from your phone number.

Memory

Pong keeps details you share with it, such as preferences and facts about you, so that it can personalize its help.

2. How we use information

We use the information we collect to:

• provide the Services, including to understand your requests, plan and complete tasks on your behalf, and generate responses;
• process payments and keep records of your Pong cash;
• communicate with you, including sign-in codes, receipts and service messages;
• protect the safety and security of the Services and prevent fraud;
• troubleshoot, maintain and improve the Services; and
• comply with the law and protect our rights and the rights of others.

We do not sell your personal information. We do not use your information to train AI models.

3. How we disclose information

We disclose information to:

• service providers that help us operate the Services, including for hosting and databases, iMessage, SMS and WhatsApp delivery, phone number verification, email delivery, payment processing, email and calendar connections, app connections, network access for Pong's browser, web search, CAPTCHA solving, voice generation, website publishing and GIF search;
• AI model providers that process your Input to generate Output;
• third parties Pong interacts with on your behalf, such as the people you ask it to contact, the websites and apps it uses, and the merchants it pays;
• other Pong users, when you send them Pong cash, share information with your crew or use Pong in a group chat with them;
• a buyer or successor in connection with a merger, acquisition or sale of the business;
• professional advisors, such as lawyers and accountants; and
• authorities and others where required by law, or to detect and prevent fraud, enforce our terms or protect the safety of any person.

4. Where information is stored

We and our service providers store and process information in the United States and other countries outside Quebec and Canada. Information stored there may be accessible to courts and authorities under the laws of those countries.

5. Retention

We keep personal information for as long as needed to provide the Services and for the purposes described in this policy, including to meet legal obligations such as keeping records of Pong cash transactions. We then delete or anonymize it.

6. Cookies

The website uses a cookie and your browser's storage to keep you signed in. Our payment processor, Stripe, uses cookies on payment forms to prevent fraud. We do not use advertising cookies or third-party analytics.

7. Security

Each user's assistant runs on its own isolated computer. Saved logins, and the payment card Pong uses for purchases, are kept in an encrypted secrets vault. Information is encrypted in transit. No security measure is perfect, and we cannot guarantee the security of your information.

An AI assistant that acts on your behalf carries additional risks, including unintended Actions such as payments or messages, incorrect or incomplete Output, and websites or messages that contain instructions intended to mislead AI assistants. Review the Actions Pong takes for you.

8. Your rights and choices

Subject to applicable law, you may ask to access or correct your personal information, ask us to delete it, withdraw your consent, or ask how we have used or disclosed it, by emailing privacy@trypong.app. We will respond within 30 days.

You can ask Pong to forget a saved login, and you can revoke Pong's access to a connected service at any time. If you are not satisfied with our response, you may contact the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada.

9. Children

The Services are not intended for anyone under the age of majority where they live, and we do not knowingly collect their information. If we learn that we have, we will delete it.

10. Changes to this policy

We may update this policy by posting a new version with a new "Last updated" date. If we make material changes to how we use or disclose your information, we will notify you by message before they take effect.

11. Contact

Swagat Bhowmik is responsible for the protection of personal information at Pong. Questions about this policy or our privacy practices can be sent to privacy@trypong.app.